Residents' survey

MÜNCHENSTIFT has set itself ambitious goals. By 2026, we aim to be Bavaria's most modern care provider with the happiest employees and residents. We have therefore rolled out a wide range of measures with a holistic impact on our organisation.

To check whether we need to adjust our strategy or could do more in certain areas, we conduct regular residents' surveys.

Overall, our residents feel very comfortable with us. But we wanted to know even more: How satisfied are they with our care and assistance, the meals or the crisis management during the pandemic? This is what we asked residents and legal guardians in our nine care and nursing homes.

• 73 % of respondents are satisfied or very satisfied with their life at MÜNCHENSTIFT, and another 21 % are completely satisfied with MÜNCHENSTIFT. In total, that's 94 % of those surveyed.
• 94% of respondents would also choose MÜNCHENSTIFT again if they had the choice.
• The satisfaction of the respondents is also expressed in their willingness to recommend MÜNCHENSTIFT to others. 91 % are willing to do so.
• MÜNCHENSTIFT wants to welcome all people - regardless of their social or ethnic origin, disability, gender or sexual identity, religion or ideology. 93 % of respondents believe we are doing a good to very good job of this.

In the eyes of the respondents, the relationship with the nursing staff, which was already rated very well in the past, has improved noticeably once again.

With a score of 2.05, the nursing staff received above-average scores. The best rating in this category is given to the contact with the nursing staff - with 1.80. Residents also largely agree with the statements "The care staff takes a personal interest in my needs" and "The care staff deals sensitively with the dying and their relatives" with scores of 1.98 and 1.89. Criticism is mainly expressed where residents often have to get used to new employees.

The food was even rated slightly better than two years ago - with 2.51. Nevertheless, opinions have always differed on this topic. Where some appreciate variety, for example, others prefer local food. Overall, the comments focus on taking even greater account of individual wishes.